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| FAQ - Meal Related Questions |
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1. How come I can’t get Daily Delivery?
At this time, daily delivery service is available in the New York Tri-State area, parts of New Jersey and Connecticut, and Southern California. Weekly
delivery service is available nationwide to 48 states.
2. How will I know which meal to eat on which day?
ChefsDiet™ makes it easy! In each delivery you will receive a detailed menu with simple instructions.
The recommended time frame to eat each meal is indicated on your daily menu that is enclosed with your days’ meals.
Each WEEKLY shipment will contain a menu for those weeks’ meals.
WEEKLY delivered meals are clearly labeled with the meal name and ID number. Simply match the meals to your menu to determine the order in which to eat your meals.
3. What is the average weight loss?
The average client may lose approximately 8 to 10 pounds during the first month and 6 to 8 pounds per month thereafter. While our program has yielded excellent results, outcomes will vary from client to client.
4. What if I don’t need to lose weight?
Weight loss is only one of many reasons to join our ChefsDiet™ meal delivery program. There are countless other benefits associated with our program, such as improved health, greater energy, better mental clarity, and it's convenient!
5. How long before I can expect results?
Many clients report higher levels of energy and a significant decrease in hunger and fatigue within the first five days. Many clients may lose up to 4 lbs. of water weight and body fat during the first week. It is important to remember that “weight loss” should not be your primary objective; rather loss of body fat should become your goal. You can tell you are accomplishing fat loss by the second week when your clothes should start to fit more loosely. Although everyone is different, most people lose approximately 1 ½ to 2 lbs. of body fat each week thereafter.
6. What if I am allergic to a particular food?
ChefsDiet™ offers a few programs that are customizable, so you can eliminate certain meals from your menu if the meal contains an ingredient you are allergic to or don’t like to eat. If you prefer DAILY delivery and live within the NY Tri-State area , parts of New Jersey and Connecticut, or Southern California , our Fresh Daily Program will be able to accommodate most food restrictions.
Our Fresh WEEKLY program, available for shipment to all 48 states, is also customizable. If you are interested in any of our other programs, you can view all sample menus here to see if these pre-set menus fall within your food requirement.
7. How is the food heated?
All ChefsDiet™ meals are conveniently packaged in microwavable containers. All non-frozen meals can be re-heated in 1 to 3 minutes; frozen meals can be re-heated within 5 to 7 minutes in the microwave. Detailed heating directions for each meal will be clearly instructed on each meal label or on a separate sheet included with your delivery. If you don’t have a microwave, you can transfer your meal onto an oven-safe dish and re-heat at 350 degrees until your meal has reached the desired temperature.
8. Can I drink alcohol while I’m on the program?
If you choose to drink alcohol, it is best to have some food in your stomach before
you drink because the food will slow down the absorption rate of the sugar into
your bloodstream and will help to keep your insulin levels in check. Remember that
you will need to eat fewer carbohydrates at that meal if you choose to drink alcohol.
9. What if I’m eating out?
If you are eating out, you can save your ChefsDiet™ meal to eat at the end of your
cycle or store your meal in the freezer for up to three months to eat at a later
date.
If you order a salad at the restaurant, be sure to request your dressing on the
side and consume moderately. Next, always choose a protein like chicken, fish, beef,
veal, lamb or low fat tofu. If you are offered a bread basket, it would be a good
idea to politely decline, so that you won’t be tempted to eat it as it sits on your
table. Steamed vegetables would be your best bet to order as a side dish.
Protein: A good rule of thumb to determine the right portion size to eat is: the
size of your protein should be equal to the size and thickness of your palm.
Carbohydrates: When choosing carbs, choose the healthier kind like fruits or vegetables.
Your portion size can be determined by curling your hands into two loose fists.
When choosing less favorable carbs with higher levels of sugar or starch, allow
yourself one fistful.
If you are dining at a restaurant where they serve big portions (and most restaurants
do), cut your meal in half before you start to eat it. Ask for a take out container
and save half your meal to eat at a later time.
10. How many glasses of water should I
drink each day?
Drink eight 8 oz. glasses of water each day? Maybe. The best way to determine
the amount of water you personally need is to divide your weight (in pounds) in
half. That number is the number of ounces of water you should drink each day. For
example, if you weigh 160 pounds, you should drink 80 ounces (160 / 2) of water
each day. Obviously, the more active you are, the more water you should drink, so
adjust your intake accordingly. |
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| FAQ -
Return Policy – Daily Delivery for Vegetarian |
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How can I re-schedule a delivery?
To re-schedule a delivery, call our Customer Service Department at (800) 939-0663 or E-Mail to help@chefsdiet.com. We require four (4) business days notice to process all schedule changes.
Chefs Diet™ is unable to change any delivery dates not re-scheduled within this stated deadline.
What is your cancellation policy?
ChefsDiet™ is unable to stop delivery on any orders not cancelled within this stated
deadline.
To cancel your program, please call our Customer Service Department at (800) 939-0663
or email** to help@chefsdiet.com.
ChefsDiet™ requires THREE (3) business days notice on all programs.
Upon receipt of your cancellation notice as referenced above, the resulting refund credit issued will be for the unused portion of your plan (i.e. the days in which food was not delivered). You will receive a refund within 7 to 10 business days for any days in which deliveries were not sent.
Any and all days in which meals were delivered will be pro-rated to our current suggested retail price per day.***
Can I change the delivery address for one or more of my next deliveries?
Yes, you can change the delivery address for any future delivery(s) provided that your new delivery address is within our delivery service area. Changes must be made by calling our Customer Service Department at (800) 939-0663 or by E-Mail
at help@chefsdiet.com. Any change requests must be made four (4) business days PRIOR to the delivery date you need to change your delivery address for.
What if there is an error / problem with a meal I received?
If there is an error with an individual meal you received, ChefsDiet™ will issue a meal credit (i.e. breakfast credit, lunch credit, dinner credit or snack credit). If you acquire 5 credits, Chefs Diet™ will add an extra day of service to your account. Upon your request, if you prefer to receive a refund for your meal credits at the end of your program cycle, we will issue a refund to your credit card. The monetary amount of your refund will represent the fair value of your meal(s) and is subject to change without notice. If you do not request a refund, all outstanding meal credits will remain in your account for future use.
Please call our Customer Service Department at (800) 939-0663 or email** to help@chefsdiet.com for any meal error issues.
*Policies stated here are for ChefsDiet™ Delivery of Vegetarian Daily, Flexetarian Daily and Kosher Daily programs ONLY. Different rules may apply for other programs available from ChefsDiet™. Please refer to our website at www.ChefsDiet.com for information and guidelines regarding other programs offered.
**If you choose to contact us about your order via email, please include your full name, order number, telephone number and clearly state your change request.
*** To explain how our pro-rate formula works, we extend discounted rates for programs with longer days per cycle. For example, our 31 day program costs less per day than our 14 day program. If you order a 31 day program but cancel your last two weeks, your 31 day discounted daily rate no longer applies to your total order. You will be charged the regular rate of a 14 day program and will be refunded the difference. |
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| FAQ -
Return Policy – Fresh Daily Delivery* |
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How can I re-schedule a delivery?
To re-schedule a delivery, call our Customer Service Department at (800) 939-0663 or email** to help@chefsdiet.com. We require four (4) business days notice to process all schedule changes.
Chefs Diet™ is unable to change any delivery dates not re-scheduled within this stated deadline.
What is your cancellation policy?
To cancel your program, please call our Customer Service Department at (800) 939-0663 or email** to help@chefsdiet.com. ChefsDiet™ requires THREE (3) business days notice on all programs.
Upon receipt of your cancellation notice as referenced above, the resulting refund credit issued will be for the unused portion of your plan (i.e. the days in which food was not delivered). You will receive a refund within 7 to 10 business days for any days in which deliveries were not sent.
Any and all days in which meals were delivered will be pro-rated to our current suggested retail price per day.***
Can I change the delivery address for one or more of my next deliveries?
Yes, you can change the delivery address for any future delivery(s) provided that your new delivery address is within our delivery service area. Changes must be made by calling our Customer Service Department at (800) 939-0663 or by email** at help@chefsdiet.com. Any change requests must be made four (4) business days PRIOR to the delivery date you need to change your delivery address for.
What if there is an error / problem with a meal I received?
If there is an error with an individual meal you received, ChefsDiet™ will issue
a meal credit (i.e. breakfast credit, lunch credit, dinner credit or snack credit).
If you acquire 5 credits, ChefsDiet™ will add an extra day of service to your account. Upon your request, if you prefer to receive a refund for your meal credits at the end of your program cycle, we will issue a refund to your credit card. The monetary amount of your refund will represent the fair value of your meal(s) and is subject to change without notice. If you do not request a refund, all outstanding meal credits will remain in your account for future use.
Please call our Customer Service Department at (800) 939-0663 or email** to help@chefsdiet.com for any meal error issues.
*Policies stated here are for ChefsDiet™ Delivery of our Fresh Daily program ONLY.
Different rules may apply for other programs available from ChefsDiet™. Please refer to our website at www.ChefsDiet.com for information and guidelines regarding other programs offered.
**If you choose to contact us about your order via email, please include your full name, order number, telephone number and clearly state your change request.
*** To explain how our pro-rate formula works, we extend discounted rates for programs with longer days per cycle. For example, our 31 day program costs less per day than our 14 day program. If you order a 31 day program but cancel your last two weeks, your 31 day discounted daily rate no longer applies to your total order. You will be charged the regular rate of a 14 day program and will be refunded the difference. |
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| FAQ -
Valentine's Day Contest Rules* |
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This contest is open to individuals who are legal residents of the Metropolitan New York or Metropolitan Los Angeles areas, 18 years of age or older and have a valid state issued identification at the time of submission of their entry form. Employees of Chefs Diet and their respective affiliates, subsidiaries, promotion and advertising agencies, and members of their immediate families or households are not eligible. No purchase is necessary, this contest is subject to all federal, state and local laws and regulations and is void outside of the specified territories and wherever prohibited by law.
One (1) First Prize of Two (2) Months free Chefs Diet Programming (the “Program”) valued at approximately Two Thousand Six Hundred Dollars (U.S. $2,600) shall be awarded. All expenses not specifically listed herein are the winner's responsibility specifically including sales tax and any other tax obligations which shall be the responsibility of the winner. There will be no transfer or substitution of the prize and the prize has no surrender value. The prize must be utilized within Eight (8) Months of selection of the winner. A prize not accepted by the winner will be forfeited.
The winner will be selected by Chefs Diet on February 28, 2010. For the identity of the winner, you may send a separate stamped, self-addressed envelope to Chefs Diet Promotions, 245 Avenue U, Brooklyn, New York 11223. Additional questions regarding the Contest may be directed to: Legal Department – Chefs Diet, 245 Avenue U, Brooklyn, New York 11223. Chefs Diet is not liable for tender of the prize to an entrant whom has violated these official rules.
By entering (or otherwise participating in this promotion through the submission of an entry form), each participant/entrant expressly and irrevocably agrees and consents to the following:
1: You are directed to consult with a physician or health-care provider before starting any exercise, nutrition, or supplementation program; particularly those who suffer from any medical condition or regularly use prescription or over-the-counter medications. If an entrant is not experienced with dieting or exercise, the entrant is further advised to periodically maintain consultation with qualified practitioners. Each entrant/participant in the Contest expressly releases Chefs Diet, its respective parent companies, subsidiaries and affiliates, and the officers, directors and employees of each from all risk, loss, injury, damage, or harm that may arise from participating in the Contest and/or the Program.
2: Each entrant expressly and irrevocably consents to the use of the entrant's name and biographical data for any and all purposes, including, but not limited to, advertising, trade and/or promotion on behalf of Chefs Diet, without further limitation, restriction or compensation, unless prohibited by law. The Entrants and Prize Winner may be recognized on the Chefs Diet Website and may be featured in other ways as a testament to the Chefs Diet Program.
3: Each participant/entrant expressly and irrevocably accepts these official Contest Rules and voluntary licenses to Chefs Diet right, title, and interest, including copyright, of the winner’s name and biographical data. All entrants, by entering this promotion, automatically consent to receive promotional and/or editorial materials from Chefs Diet.
Eligible contest entries must contain the Entrant's complete contact information. Upon acceptance of a prize, the winner will be sent an IRS Federal 1099-MISC tax form for the retail value of his or her prize. Selection of the prize winner is under the supervision of Chefs Diet, whose decisions are binding and final in all respects relating to the Contest.
Chefs Diet as well as its respective parent companies, subsidiaries and affiliates, and the officers, directors and employees of each, shall not have any obligation or responsibility with regard to (i) entries that contain inaccurate information or do not comply with these rules; (ii) entries, prize claims or notifications that are lost, late, incomplete, illegible, unintelligible, damaged or otherwise not received by the intended recipient, in whole or in part, due to computer, technical, or human error of any kind; (iii) telephone, electronic, hardware, software, network, Internet or computer malfunctions, failures or difficulties; (iv) any inability of the winner to accept the prize for any reason; (v) inability to award a prize for any reasons including without limitation delays or interruptions due to Acts of God, natural disasters, terrorism or weather; or (vi) any damages or losses of any kind caused by any prize or resulting from awarding, acceptance, possession, use, misuse, loss or misdirection of any prize or resulting from participating in this promotion or any promotion- or prize-related activities. Chefs Diet, in their sole discretion, reserves the right to disqualify any person tampering with the entry process or the operation of this promotion or otherwise violating these rules. If Chefs Diet determines, in its respective discretion, that technical difficulties or unforeseen events outside their control compromise the integrity or viability of the promotion, Chefs Diet reserves the right to void the entries at issue, modify the promotion and/or terminate the relevant portion of the promotion and, in such case, to award the prize from among all valid entries received prior to the time such action was taken.
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Back to FAQ |
| FAQ -
Return Policy – Fresh Weekly & Optimum Results* |
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How can I re-schedule a delivery?
To re-schedule a delivery, call our Customer Service Department at (800) 366-9197 ext. 2 or email** to customerservice@chefsdiet.com no later than 1 PM EST the Friday PRIOR to your next delivery date. If you have more than one delivery remaining on your program, please indicate if you would like to re-schedule more than one delivery.
ChefsDiet™ is unable to change any delivery dates not re-scheduled within this stated deadline.
What is your cancellation policy?
To cancel your program, please call our Customer Service Department at (800) 366-9197 ext. 2 or email** to customerservice@chefsdiet.com no later than 1 PM EST the Friday PRIOR to your next delivery date.
Upon receipt of your cancellation notice as referenced above, the resulting refund credit issued will be for the unused portion of your plan (i.e. the days in which food was not delivered). You will receive a refund within 5 to 10 business days for any days in which deliveries were not sent.
The cost for any and all days in which meals were delivered will be pro-rated to our current rate of the cycle actually completed.***
Can I change the shipping address for one or more of my next deliveries?
Yes, you can change the shipping address for any future delivery(s). Changes must be made by calling our Customer Service Department at (800) 366-9197 ext. 2 or by email** to customerservice@chefsdiet.com. Any change requests must be made by 1 PM the Friday PRIOR to your next delivery date.
What if there is an error or problem with a meal I received?
At ChefsDiet™, we take careful measures and go through a rigorous inspection process to ensure that your meals are shipped out in excellent condition and all meals containing ingredients you placed on your exclusion list are omitted from your program. If a problem occurs as a result of an error by ChefsDiet™, we will issue a credit back to your credit card. The monetary amount of your refund will represent the fair value of your meal(s) and is subject to change without notice. We are unable to send out any replacement meals at this time.
For all customizable menu plans: You must complete the customization of your menu two weeks prior to the delivery date of your customized meal program. After this deadline, our systems will not allow any menu changes to your delivery.
Please contact our Customer Service Department at (800) 366-9197 ext. 2 or by email** to customerservice@chefsdiet.com for any issues pertaining to your order.
*Policies stated here are for ChefsDiet™ Delivery of our Fresh Weekly and Optimum Results Weekly programs ONLY. Different rules may apply for other programs available from ChefsDiet™. Please refer to our website at www.ChefsDiet.com for information and guidelines regarding other programs offered.
**If you choose to contact us about your order via email, please include your full name, order number, telephone number and clearly state your change request. For shipping address change requests, please note that we can not ship to PO Boxes; all shipping addresses must be a location where Fed Ex can deliver to.
***To explain how our pro-rate formula works, we extend discounted rates for programs with longer days per cycle. For example, our 28 day program costs less per day than our 14 day program. If you order a 28 day program but cancel your last two weeks, your 28 day discounted daily rate no longer applies to your total order. You will be charged the regular rate of a 14 day program and will be refunded the difference. If you placed an order with us but cancel before your first delivery, a processing fee of 2.5% of your order total will be deducted from your refund. |
Back to FAQ |
| FAQ -
Return Policy – Frozen Weekly |
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How can I re-schedule a delivery?
To re-schedule a delivery, call our Customer Service Department at (800) 366-9197 ext. 2 or email** to customerservice@chefsdiet.com no later than 6 PM EST the Thursday PRIOR to your next delivery date. If you have more than one delivery remaining on your program, please indicate if you would like to re-schedule more than one delivery.
ChefsDietTM is unable to change any delivery dates not re-scheduled within this stated deadline.
What is your cancellation policy?
To cancel your program, please call our Customer Service Department at (800) 366-9197 ext. 2 or email** to customerservice@chefsdiet.com no later than 6 PM EST the Thursday PRIOR to your next delivery date.
Upon receipt of your cancellation notice as referenced above, the resulting refund credit issued will be for the unused portion of your plan (i.e. the days in which food was not delivered). You will receive a refund within 5 to 10 business days for any days in which deliveries were not sent.
Your cost for any and all days in which meals were delivered will be pro-rated to our current rate of the cycle actually completed.***
Can I change the shipping address for one or more of my next deliveries?
Yes, you can change the shipping address for any future delivery(s). Changes must be made by calling our Customer Service Department at (800) 366-9197 ext. 2 or by email** to customerservice@chefsdiet.com. Any change requests must be made by 6 PM the Thursday PRIOR to your next delivery date.
What if there is an error or problem with a meal I received?
At ChefsDietTM, we take careful measures and go through a rigorous inspection process to ensure that your meals are shipped out in excellent condition. If a problem occurs as a result of an error by ChefsDietTM, we will issue a credit back to your credit card. The monetary amount of your refund will represent the fair value of your meal(s) and is subject to change without notice. We are unable to send out any replacement meals at this time.
Please contact our Customer Service Department at (800) 366-9197 ext. 2 or by email** to customerservice@chefsdiet.com for any issues pertaining to your order.
*Policies stated here are for ChefsDiet™ Delivery of our Frozen Weekly, Kosher Frozen Weekly and RxChefs programs ONLY. Different rules may apply for other programs available from ChefsDiet™. Please refer to our website at www.ChefsDiet.com for information and guidelines regarding other programs offered.
**If you choose to contact us about your order via email, please include your full name, order number, your telephone and clearly state your change request. For shipping address change requests, please note that we can not ship to PO Boxes; all shipping addresses must be a location where FedEx can deliver to.
***To explain how our pro-rate formula works, we extend discounted rates for programs with longer days per cycle. For example, our 28 day program costs less per day than our 14 day program. If you order a 28 day program but cancel your last two weeks, your 28 day discounted daily rate no longer applies to your total order. You will be charged the regular rate of a 14 day program and will be refunded the difference paid. If you placed an order with us but cancel before your first delivery, a processing fee of 2.5% of your order total will be deducted from your refund. |
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For general health topics, please view our nutritional Health Tips
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Disclaimer :
Any and all credits for meal programming, whether promotional or otherwise,
must be utilized within six (6) months of their date of provision. Any credits unused
by said time shall expire and will no longer be honored. |
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