|
|
 |
|
|
|
|
| FAQ - Meal Related Questions |
| |
|
1. How come I can’t get Daily Delivery?
At this time, daily delivery service is available in the New York Tri-State area, parts of New Jersey and Connecticut, and Southern California. Weekly
delivery service is available nationwide to 48 states.
2. How will I know which meal to eat on which day?
Chefs Diet™ makes it easy! In each delivery you will receive a detailed menu with simple instructions.
The recommended time frame to eat each meal is indicated on your daily menu that is enclosed with your days’ meals.
Each WEEKLY shipment will contain a menu for those weeks’ meals.
WEEKLY delivered meals are clearly labeled with the meal name and ID number. Simply match the meals to your menu to determine the order in which to eat your meals.
3. What is the average weight loss?
The average client may lose approximately 8 to 10 pounds during the first month and 6 to 8 pounds per month thereafter. While our program has yielded excellent results, outcomes will vary from client to client.
4. What if I don’t need to lose weight?
Weight loss is only one of many reasons to join our Chefs Diet™ meal delivery program. There are countless other benefits associated with our program, such as improved health, greater energy, better mental clarity, and it's convenient!
5. How long before I can expect results?
Many clients report higher levels of energy and a significant decrease in hunger and fatigue within the first five days. Many clients may lose up to 4 lbs. of water weight and body fat during the first week. It is important to remember that “weight loss” should not be your primary objective; rather loss of body fat should become your goal. You can tell you are accomplishing fat loss by the second week when your clothes should start to fit more loosely. Although everyone is different, most people lose approximately 1 ½ to 2 lbs. of body fat each week thereafter.
6. What if I am allergic to a particular food?
Chefs Diet™ offers a few programs that are customizable, so you can eliminate certain meals from your menu if the meal contains an ingredient you are allergic to or don’t like to eat. If you prefer DAILY delivery and live within the NY Tri-State area , parts of New Jersey and Connecticut, or Southern California , our Fresh Daily Program will be able to accommodate most food restrictions.
Our Fresh WEEKLY program, available for shipment to all 48 states, is also customizable. If you are interested in any of our other programs, you can view all sample menus here to see if these pre-set menus fall within your food requirement.
7. How is the food heated?
All Chefs Diet™ meals are conveniently packaged in microwavable containers. All non-frozen meals can be re-heated in 1 to 3 minutes; frozen meals can be re-heated within 5 to 7 minutes in the microwave. Detailed heating directions for each meal will be clearly instructed on each meal label or on a separate sheet included with your delivery. If you don’t have a microwave, you can transfer your meal onto an oven-safe dish and re-heat at 350 degrees until your meal has reached the desired temperature.
8. Can I drink alcohol while I’m on the program?
If you choose to drink alcohol, it is best to have some food in your stomach before
you drink because the food will slow down the absorption rate of the sugar into
your bloodstream and will help to keep your insulin levels in check. Remember that
you will need to eat fewer carbohydrates at that meal if you choose to drink alcohol.
9. What if I’m eating out?
If you are eating out, you can save your Chefs Diet™ meal to eat at the end of your
cycle or store your meal in the freezer for up to three months to eat at a later
date.
If you order a salad at the restaurant, be sure to request your dressing on the
side and consume moderately. Next, always choose a protein like chicken, fish, beef,
veal, lamb or low fat tofu. If you are offered a bread basket, it would be a good
idea to politely decline, so that you won’t be tempted to eat it as it sits on your
table. Steamed vegetables would be your best bet to order as a side dish.
Protein: A good rule of thumb to determine the right portion size to eat is: the
size of your protein should be equal to the size and thickness of your palm.
Carbohydrates: When choosing carbs, choose the healthier kind like fruits or vegetables.
Your portion size can be determined by curling your hands into two loose fists.
When choosing less favorable carbs with higher levels of sugar or starch, allow
yourself one fistful.
If you are dining at a restaurant where they serve big portions (and most restaurants
do), cut your meal in half before you start to eat it. Ask for a take out container
and save half your meal to eat at a later time.
10. How many glasses of water should I
drink each day?
Drink eight 8 oz. glasses of water each day? Maybe. The best way to determine
the amount of water you personally need is to divide your weight (in pounds) in
half. That number is the number of ounces of water you should drink each day. For
example, if you weigh 160 pounds, you should drink 80 ounces (160 / 2) of water
each day. Obviously, the more active you are, the more water you should drink, so
adjust your intake accordingly. |
Back to FAQ |
| FAQ -
Return Policy – Daily Delivery for Vegetarian |
| |
|
How can I re-schedule a delivery?
To re-schedule a delivery, call our Customer Service Department at (800) 939-0663 or E-Mail to help@chefsdiet.com. We require three (3) business days notice to process all schedule changes.
Chefs Diet™ is unable to change any delivery dates not re-scheduled within this stated deadline.
What is your cancellation policy?
Chefs Diet™ is unable to stop delivery on any orders not cancelled within this stated
deadline.
To cancel your program, please call our Customer Service Department at (800) 939-0663
or email** to help@chefsdiet.com.
Chefs Diet™ requires TWO (2) business days on any regular program, and THREE (3)
business days for Vegetarian, Flexitarian or Kosher program.
Upon receipt of your cancellation notice as referenced above, the resulting refund credit issued will be for the unused portion of your plan (i.e. the days in which food was not delivered). You will receive a refund within 5 to 10 business days for any days in which deliveries were not sent.
Any and all days in which meals were delivered will be pro-rated to our current suggested retail price per day.***
Can I change the delivery address for one or more of my next deliveries?
Yes, you can change the delivery address for any future delivery(s) provided that your new delivery address is within our delivery service area. Changes must be made by calling our Customer Service Department at (800) 939-0663 or by E-Mail
at help@chefsdiet.com. Any change requests must be made three (3) business days PRIOR to the delivery date you need to change your delivery address for.
What if there is an error / problem with a meal I received?
If there is an error with an individual meal you received, Chefs Diet™ will issue a meal credit (i.e. breakfast credit, lunch credit, dinner credit or snack credit). If you acquire 5 credits, Chefs Diet™ will add an extra day of service to your account. Upon your request, if you prefer to receive a refund for your meal credits at the end of your program cycle, we will issue a refund to your credit card. The monetary amount of your refund will represent the fair value of your meal(s) and is subject to change without notice. If you do not request a refund, all outstanding meal credits will remain in your account for future use.
Please call our Customer Service Department at (800) 939-0663 or email** to help@chefsdiet.com for any meal error issues.
*Policies stated here are for Chefs Diet™ Delivery of Vegetarian Daily, Flexetarian Daily and Kosher Daily programs ONLY. Different rules may apply for other programs available from Chefs Diet™. Please refer to our website at www.ChefsDiet.com for information and guidelines regarding other programs offered.
**If you choose to contact us about your order via email, please include your full name, order number, telephone number and clearly state your change request.
*** To explain how our pro-rate formula works, we extend discounted rates for programs with longer days per cycle. For example, our 31 day program costs less per day than our 14 day program. If you order a 31 day program but cancel your last two weeks, your 31 day discounted daily rate no longer applies to your total order. You will be charged the regular rate of a 14 day program and will be refunded the difference. |
Back to FAQ |
| FAQ -
Return Policy – Fresh Daily Delivery* |
| |
|
How can I re-schedule a delivery?
To re-schedule a delivery, call our Customer Service Department at (800) 939-0663 or email** to help@chefsdiet.com. We require two (2) business days notice to process all schedule changes.
Chefs Diet™ is unable to change any delivery dates not re-scheduled within this stated deadline.
What is your cancellation policy?
To cancel your program, please call our Customer Service Department at (800) 939-0663 or email** to help@chefsdiet.com. Chefs Diet™ requires TWO (2) business days on any regular program, and THREE (3)
business days for Vegetarian, Flexitarian or Kosher program.
Upon receipt of your cancellation notice as referenced above, the resulting refund credit issued will be for the unused portion of your plan (i.e. the days in which food was not delivered). You will receive a refund within 5 to 10 business days for any days in which deliveries were not sent.
Any and all days in which meals were delivered will be pro-rated to our current suggested retail price per day.***
Can I change the delivery address for one or more of my next deliveries?
Yes, you can change the delivery address for any future delivery(s) provided that your new delivery address is within our delivery service area. Changes must be made by calling our Customer Service Department at (800) 939-0663 or by email** at help@chefsdiet.com. Any change requests must be made two (2) business days PRIOR to the delivery date you need to change your delivery address for.
What if there is an error / problem with a meal I received?
If there is an error with an individual meal you received, Chefs Diet™ will issue
a meal credit (i.e. breakfast credit, lunch credit, dinner credit or snack credit).
If you acquire 5 credits, Chefs Diet™ will add an extra day of service to your account. Upon your request, if you prefer to receive a refund for your meal credits at the end of your program cycle, we will issue a refund to your credit card. The monetary amount of your refund will represent the fair value of your meal(s) and is subject to change without notice. If you do not request a refund, all outstanding meal credits will remain in your account for future use.
Please call our Customer Service Department at (800) 939-0663 or email** to help@chefsdiet.com for any meal error issues.
*Policies stated here are for Chefs Diet™ Delivery of our Fresh Daily program ONLY.
Different rules may apply for other programs available from Chefs Diet™. Please refer to our website at www.ChefsDiet.com for information and guidelines regarding other programs offered.
**If you choose to contact us about your order via email, please include your full name, order number, telephone number and clearly state your change request.
*** To explain how our pro-rate formula works, we extend discounted rates for programs with longer days per cycle. For example, our 31 day program costs less per day than our 14 day program. If you order a 31 day program but cancel your last two weeks, your 31 day discounted daily rate no longer applies to your total order. You will be charged the regular rate of a 14 day program and will be refunded the difference. |
Back to FAQ |
| FAQ -
Return Policy – Fresh Weekly & Optimum Results* |
| |
|
How can I re-schedule a delivery?
To re-schedule a delivery, call our Customer Service Department at (800) 366-9197 ext. 2 or email** to customerservice@chefsdiet.com no later than 1 PM EST the Friday PRIOR to your next delivery date. If you have more than one delivery remaining on your program, please indicate if you would like to re-schedule more than one delivery.
Chefs Diet™ is unable to change any delivery dates not re-scheduled within this stated deadline.
What is your cancellation policy?
To cancel your program, please call our Customer Service Department at (800) 366-9197 ext. 2 or email** to customerservice@chefsdiet.com no later than 1 PM EST the Friday PRIOR to your next delivery date.
Upon receipt of your cancellation notice as referenced above, the resulting refund credit issued will be for the unused portion of your plan (i.e. the days in which food was not delivered). You will receive a refund within 5 to 10 business days for any days in which deliveries were not sent.
The cost for any and all days in which meals were delivered will be pro-rated to our current rate of the cycle actually completed.***
Can I change the shipping address for one or more of my next deliveries?
Yes, you can change the shipping address for any future delivery(s). Changes must be made by calling our Customer Service Department at (800) 366-9197 ext. 2 or by email** to customerservice@chefsdiet.com. Any change requests must be made by 1 PM the Friday PRIOR to your next delivery date.
What if there is an error or problem with a meal I received?
At Chefs Diet™, we take careful measures and go through a rigorous inspection process to ensure that your meals are shipped out in excellent condition and all meals containing ingredients you placed on your exclusion list are omitted from your program. If a problem occurs as a result of an error by Chefs Diet™, we will issue a credit back to your credit card. The monetary amount of your refund will represent the fair value of your meal(s) and is subject to change without notice. We are unable to send out any replacement meals at this time.
For all customizable menu plans: You must complete the customization of your menu two weeks prior to the delivery date of your customized meal program. After this deadline, our systems will not allow any menu changes to your delivery.
Please contact our Customer Service Department at (800) 366-9197 ext. 2 or by email** to customerservice@chefsdiet.com for any issues pertaining to your order.
*Policies stated here are for Chefs Diet™ Delivery of our Fresh Weekly and Optimum Results Weekly programs ONLY. Different rules may apply for other programs available from Chefs Diet™. Please refer to our website at www.ChefsDiet.com for information and guidelines regarding other programs offered.
**If you choose to contact us about your order via email, please include your full name, order number, telephone number and clearly state your change request. For shipping address change requests, please note that we can not ship to PO Boxes; all shipping addresses must be a location where Fed Ex can deliver to.
***To explain how our pro-rate formula works, we extend discounted rates for programs with longer days per cycle. For example, our 28 day program costs less per day than our 14 day program. If you order a 28 day program but cancel your last two weeks, your 28 day discounted daily rate no longer applies to your total order. You will be charged the regular rate of a 14 day program and will be refunded the difference. If you placed an order with us but cancel before your first delivery, a processing fee of 2.5% of your order total will be deducted from your refund. |
Back to FAQ |
| FAQ -
Return Policy – Frozen Weekly |
| |
|
How can I re-schedule a delivery?
To re-schedule a delivery, call our Customer Service Department at (800) 366-9197 ext. 2 or email** to customerservice@chefsdiet.com no later than 6 PM EST the Thursday PRIOR to your next delivery date. If you have more than one delivery remaining on your program, please indicate if you would like to re-schedule more than one delivery.
Chefs DietTM is unable to change any delivery dates not re-scheduled within this stated deadline.
What is your cancellation policy?
To cancel your program, please call our Customer Service Department at (800) 366-9197 ext. 2 or email** to customerservice@chefsdiet.com no later than 6 PM EST the Thursday PRIOR to your next delivery date.
Upon receipt of your cancellation notice as referenced above, the resulting refund credit issued will be for the unused portion of your plan (i.e. the days in which food was not delivered). You will receive a refund within 5 to 10 business days for any days in which deliveries were not sent.
Your cost for any and all days in which meals were delivered will be pro-rated to our current rate of the cycle actually completed.***
Can I change the shipping address for one or more of my next deliveries?
Yes, you can change the shipping address for any future delivery(s). Changes must be made by calling our Customer Service Department at (800) 366-9197 ext. 2 or by email** to customerservice@chefsdiet.com. Any change requests must be made by 6 PM the Thursday PRIOR to your next delivery date.
What if there is an error or problem with a meal I received?
At Chefs DietTM, we take careful measures and go through a rigorous inspection process to ensure that your meals are shipped out in excellent condition. If a problem occurs as a result of an error by Chefs DietTM, we will issue a credit back to your credit card. The monetary amount of your refund will represent the fair value of your meal(s) and is subject to change without notice. We are unable to send out any replacement meals at this time.
Please contact our Customer Service Department at (800) 366-9197 ext. 2 or by email** to customerservice@chefsdiet.com for any issues pertaining to your order.
*Policies stated here are for Chefs Diet™ Delivery of our Frozen Weekly, Kosher Frozen Weekly and RxChefs programs ONLY. Different rules may apply for other programs available from Chefs Diet™. Please refer to our website at www.ChefsDiet.com for information and guidelines regarding other programs offered.
**If you choose to contact us about your order via email, please include your full name, order number, your telephone and clearly state your change request. For shipping address change requests, please note that we can not ship to PO Boxes; all shipping addresses must be a location where FedEx can deliver to.
***To explain how our pro-rate formula works, we extend discounted rates for programs with longer days per cycle. For example, our 28 day program costs less per day than our 14 day program. If you order a 28 day program but cancel your last two weeks, your 28 day discounted daily rate no longer applies to your total order. You will be charged the regular rate of a 14 day program and will be refunded the difference paid. If you placed an order with us but cancel before your first delivery, a processing fee of 2.5% of your order total will be deducted from your refund. |
Back to FAQ |
For general health topics, please view our nutritional Health Tips
|
|
|
|
|
|
|
|
|
|
|
|