How can I re-schedule a delivery?
To re-schedule a delivery, call our Customer Service Department at (800) 939-0663 or email to email@example.com. We require four (4) business days notice to process all schedule changes.
Chefs Diet™ is unable to change any delivery dates not re-scheduled within this stated deadline.
What is your cancellation policy?
"ChefsDiet™ requires four (4) business days to cancel meal delivery program. All cancellations of service not made four (4) business days in advance will have four (4) days counted as used against the account. If you cancel prior to the completion of your sign up cycle any discounts will be prorated to our regular rate."
Can I change the delivery address for one or more of my next deliveries?
Yes, you can provide us with an alternate delivery address for any future deliveries provided that you give us at least four (4) business days in advance notice and the alternate delivery address is within our delivery service area. Changes must be made by calling our Customer Service Department at (800) 939-0663 or by email** at firstname.lastname@example.org. Any change requests must be made four (4) business days PRIOR to the delivery date you need to change your delivery address for.
What if there is an error / problem with a meal I received?
If there is an error with an individual meal you received, ChefsDiet™ will issue a meal credit (i.e. breakfast credit, lunch credit, dinner credit or snack credit). If you acquire 5 credits, ChefsDiet™ will add an extra day of service to your account. Upon your request, if you prefer to receive a refund for your meal credits at the end of your program cycle, we will issue a refund to your credit card. The monetary amount of your refund will represent the fair value of your meal(s) and is subject to change without notice. If you do not request a refund, all outstanding meal credits will remain in your account for future use.
Please call our Customer Service Department at (800) 939-0663 or email to email@example.com for any meal error issues. *Policies stated here are for ChefsDiet™ Delivery of our Fresh Daily program ONLY. Different rules may apply for other programs available from ChefsDiet™. Please refer to our website at www.ChefsDiet.com for information and guidelines regarding other programs offered.
**If you choose to contact us about your order via email, please include your full name, order number, telephone number and clearly state your change request.
*** To explain how our pro-rate formula works, we extend discounted rates for programs with longer days per cycle. For example, our 31 day program costs less per day than our 14 day program. If you order a 31 day program but cancel your last two weeks, your 31 day discounted daily rate no longer applies to your total order. You will be charged the regular rate of a 14 day program and will be refunded the difference.
Disclaimer: Any and all credits for meal programming, whether promotional or otherwise, must be utilized within six (6) months of their date of provision. Any credits unused by said time shall expire and will no longer be honored.